Complaint Resolution

• Custodial parties or non-custodial parents can file a complaint with the Department of Child Support Services either orally or in writing.
• Provide your contact information, the case name and number, and the issue you want resolved.
• Your complaint may be about any Department of Child Support Services action or inaction – except for complaints about court orders, custody, or visitation.
• You must make the complaint within 90 days of when you knew about the problem.
• The Department of Child Support Services will have someone other than the caseworker involved with your case, investigate and try to resolve your complaint.
• If the complaint is out of the county’s area, it will be sent to the right county within five days.
• The Department of Child Support Services will provide you a written response to your complaint within 30 days of when they received your complaint.
• If you are not satisfied with the county’s response, the Department of Child Support Services will send a written notice to you with information on your rights to a State Hearing.